Terms of service

WELCOME

Welcome to Univella. In this document, "Univella," "we," "us," and "our" refer to our business and e-commerce platform. The website unovella.com, alongside all related services, functionality, products, features, and content (collectively, the "Services"), is made available to you, our customer. These Terms and Conditions, together with any referenced policies (the "Terms"), establish the framework for your use of our Services and outline the mutual rights and responsibilities between you and Univella. We urge you to carefully read these Terms as they contain significant legal provisions concerning warranties, limitations of liability, and other essential matters. By continuing to use our Services, you indicate your acceptance of these Terms and our Privacy Policy. If you do not agree with any part of these Terms or our Privacy Policy, you should stop using our Services right away.

1. USER ELIGIBILITY AND ACCOUNT REQUIREMENTS

By accessing our Services, you confirm that you are at least the age of majority in your region. If you permit a minor under your supervision to use our Services, you assume complete responsibility for their conduct. To place orders or use specific features, you may be required to provide details such as your email, payment information, delivery address, and billing details. You represent that all submitted information is accurate, current, and complete, and that you have the authority to provide it. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Accounts are personal and cannot be transferred, sold, or shared with others.

2. GENERAL SERVICE CONDITIONS

Univella reserves the right to refuse service to anyone for any reason. Content you transmit (excluding credit card information) may pass through various networks unencrypted and may undergo changes to conform to technical requirements of different systems. Credit card data is always encrypted during transfer. You may not duplicate, reproduce, sell, or commercially exploit any part of our Services without our express written consent. The headings used in this agreement are for convenience only and do not affect the meaning of these Terms.

3. CONTENT ACCURACY

Univella does not warrant that all website content is complete, current, or accurate. Information is provided for general purposes and should not be your sole basis for making purchasing decisions. We advise you to consult other sources before making final decisions. Any reliance on website content is at your own risk. Some information may become outdated, and we have no duty to update it. Monitoring changes to our website is your responsibility.

4. PRICING AND MODIFICATIONS TO SERVICES

Prices for products may change without notice. Univella may modify, pause, or discontinue any aspect of our Services at any time without prior notification. We are not responsible to you or any third party for any price adjustments, service changes, suspensions, or discontinuations.

5. PRODUCT AVAILABILITY AND RESTRICTIONS

Certain products may be available exclusively through our website. Stock levels may be limited, and returns or exchanges follow our Return Policy. We make every effort to display product colors accurately, but we cannot guarantee that your screen will reproduce colors exactly. Univella may limit sales to certain individuals, geographic areas, or jurisdictions. We may also restrict quantities per customer, household, or order. Descriptions and pricing are subject to change without notice. We may discontinue any product at any time. All offers are void where prohibited by law.

6. ORDER ACCEPTANCE AND CANCELLATION

Univella may decline or cancel orders at our sole discretion. Purchase quantities may be limited per person, per household, or per order, including orders placed with the same account, payment method, or shipping address. If we need to change or cancel your order, we will try to contact you using the details provided at checkout. You agree to provide accurate, current, and complete purchase information for all transactions.

7. THIRD-PARTY TOOLS

Our Services may offer access to tools provided by third parties that we neither monitor nor control. Such tools are offered without any warranties or guarantees. Univella disclaims all liability related to your use of third-party tools. Use of these optional tools is entirely at your own risk.

8. THIRD-PARTY LINKS

Our Services may include links to external websites or content. Univella is not associated with these third-party sites and does not evaluate or verify their content. We assume no liability for any third-party materials, websites, products, or services.

9. USER SUBMISSIONS

If you send us comments, suggestions, ideas, or other submissions (whether solicited or not), you grant Univella unrestricted rights to use, edit, publish, and distribute such content in any medium. We are under no obligation to maintain confidentiality, provide payment, or acknowledge submissions.

10. PERSONAL DATA

How we collect and handle your personal information is explained in our Privacy Policy, which governs all data you share with us through our Services.

11. ERRORS AND INACCURACIES

Our website may occasionally contain errors, including typographical mistakes affecting product details, pricing, availability, or delivery information. Univella reserves the right to correct any errors and update information at any time without prior notice, including canceling orders placed based on incorrect information.

12. PROHIBITED ACTIVITIES

You agree not to use our Services: (a) for any unlawful purpose; (b) to solicit others to engage in illegal activities; (c) in violation of any applicable laws or regulations; (d) to infringe on intellectual property rights; (e) to harass, abuse, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit malware, viruses, or harmful code; (h) to collect personal data without consent; (i) for spamming or automated data harvesting; (j) for obscene or offensive purposes; or (k) to interfere with or circumvent security measures.

13. DISCLAIMER OF WARRANTIES AND LIABILITY

Univella provides Services on an "as is" basis without guaranteeing uninterrupted, secure, or error-free performance. Your use of our Services is solely at your own risk. Univella, including our directors, staff, affiliates, and service providers, shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Services.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Univella and our affiliates, directors, employees, contractors, and service providers from any claims, demands, or expenses (including attorney fees) arising from your breach of these Terms or any applicable laws.

15. SEVERABILITY

If any provision of these Terms is deemed invalid or unenforceable, it shall be enforced to the fullest extent permitted by law. The invalid portion shall be severed, and the remaining provisions shall continue in full force.

16. TERMINATION

Any obligations arising before termination shall survive the ending of these Terms. These Terms remain in effect until terminated by either party.

17. ENTIRE AGREEMENT

These Terms and all posted policies constitute the entire agreement between you and Univella regarding use of our Services.

18. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Italy.

19. CHANGES TO TERMS

Univella may update these Terms at any time. The most recent version will always be available on this page. Updates take effect when posted on our website.

20. CONTACT US

If you have questions about these Terms, please reach out to us at contact@unovella.com.

21. SHIPPING AND DELIVERY

All orders are dispatched through our delivery partners. Shipping times and fees are displayed during checkout and vary depending on your location. Univella is not responsible for delays caused by carriers.

22. RETURNS AND REFUNDS

You may return products within 14 days of receipt without providing a reason, in accordance with applicable law. To start a return, email us at contact@unovella.com. Items must be unworn, undamaged, and in their original packaging. Return shipping costs are the customer's responsibility unless the item is defective or we sent the wrong product. Refunds are processed within 14 days of receiving the returned goods.

23. PRODUCT WARRANTY

All products are subject to statutory warranty rights. If you receive a defective or non-conforming item, contact us promptly at contact@unovella.com with details and supporting evidence. We will repair, replace, or refund as appropriate.

24. CUSTOMER SUPPORT

For any questions about our products, Services, or these Terms, please contact us:

Store Name: Univella Company Name: ITALPRESSEGAUSS S.R.L. VAT Number: IT08900010961 Address: Via Trento 178, 25020 Capriano del Colle (BS), Italia

Email: contact@unovella.com Customer service working hours: Monday to Friday, between 10:00 a.m. and 6:00 p.m. (CET)

We do our best to reply within 24-48 hours.