Privacy policy
Univella ("we," "us," "our") operates this e-commerce website and related services ("Services"). We are established in Italy and act as the data controller for your personal information.
By using our Services, you acknowledge this Privacy Policy.
1. DATA CONTROLLER DETAILS
Store Name: Univella Operated by: ITALPRESSEGAUSS S.R.L. VAT Number: IT08900010961 Address: Via Trento 178, 25020 Capriano del Colle (BS), Italia (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: contact@unovella.com
2. TYPES OF PERSONAL DATA COLLECTED
The personal data we collect varies based on how you interact with our Services and may include:
Contact details: name, email address, phone number, shipping and billing addresses.
Purchase information: products bought or returned, order amounts, transaction identifiers, and limited payment details (full card numbers are processed by our payment providers; we do not store complete card information).
Account data (for registered users): login information, usernames, and saved preferences.
Support correspondence: messages and attachments sent through our customer service channels.
Technical and usage data: IP addresses, device information, browser type, pages visited, user behavior, and cookie identifiers.
3. HOW WE COLLECT YOUR DATA
Directly from you: when you make purchases, create an account, or reach out to our support team.
Automatically: via cookies and similar tracking technologies as you navigate our website.
From third parties: through partners who assist with payments, shipping, and analytics.
4. WHY WE PROCESS YOUR DATA AND LEGAL BASIS (GDPR ARTICLE 6)
We process your personal data for these purposes:
Order fulfillment and account management (processing purchases, arranging deliveries, handling returns, providing support) — Contract performance (Art. 6(1)(b)) and legitimate interests (Art. 6(1)(f)).
Payment handling and fraud prevention — Legitimate interests and legal compliance (including tax and financial records) (Art. 6(1)(c), (f)).
Improving our Services (analyzing usage trends, troubleshooting technical problems) — Legitimate interests (Art. 6(1)(f)).
Marketing activities (promotional communications, personalized content, targeted ads) — Consent where required by law (Art. 6(1)(a)); otherwise legitimate interests (Art. 6(1)(f)). You can revoke consent at any time.
Meeting legal obligations (tax compliance, financial reporting, responding to authorities) — Legal obligation (Art. 6(1)(c)).
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
maintain core website functionality (essential cookies), remember your preferences, measure website performance and traffic patterns, and provide tailored content and advertising where permitted.
Where legally required, we seek your consent for non-essential cookies when you first visit. You can adjust your cookie settings anytime through our cookie tool or your browser preferences. Blocking certain cookies may affect website functionality.
6. WHO WE SHARE DATA WITH
We share personal data only as needed to operate our Services:
Shopify (e-commerce hosting, order processing, security features).
Payment processors (secure transaction handling and fraud prevention).
Delivery and logistics partners (shipping and returns management).
Technology and analytics providers (cloud services, email platforms, performance tracking).
Professional advisors (legal, tax, and regulatory compliance support).
Business transitions (in the event of mergers, acquisitions, or similar transactions, data may be transferred).
We do not sell your personal data to third parties.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers (including Shopify and related sub-processors) may handle data outside the EEA. When this happens, we rely on EU Standard Contractual Clauses (SCCs) and other appropriate protections. You may request copies of relevant transfer documentation (with confidential sections redacted) by contacting us.
8. HOW LONG WE KEEP YOUR DATA
We retain personal data only as long as necessary for the purposes described and to meet legal requirements. Typical retention periods are:
Order and invoice records: up to 10 years (for tax and accounting purposes).
Account information: while your account is active; anonymized or deleted after extended inactivity and after any required retention period.
Customer service records: up to 3 years after resolution (longer if needed for legal matters).
Marketing contacts: until you withdraw consent or object; then your details are added to our suppression list.
9. YOUR RIGHTS UNDER EEA GDPR
You have the right to access, rectify, erase, restrict, and port your personal data. You may also object to processing based on legitimate interests or for direct marketing at any time. Where consent is the basis for processing, you may withdraw it at any time (without affecting prior lawful processing).
To exercise your rights, contact us at contact@unovella.com. We may need to verify your identity. We will respond within one month (which may be extended by two months for complex requests, with notice).
You may also lodge a complaint with a supervisory authority. As an Italian-based company, the relevant authority is the Garante per la protezione dei dati personali (Garante). EEA residents may also contact their local data protection authority.
10. CHILDREN'S PRIVACY
Our Services are not designed for anyone under 16 years old. We do not intentionally collect data from children. If you believe a child has submitted personal information, please contact us so we can delete it.
11. AUTOMATED DECISION-MAKING
We do not engage in automated decision-making that produces legal or similarly significant effects on you (per GDPR Article 22).
12. SHOPIFY PLATFORM
Our store runs on Shopify's infrastructure (including hosting, order management, analytics, and security). Shopify processes your data as our processor and may also act as a controller for certain aggregated or platform-level activities. For more details and your options, please review Shopify's Privacy Policy and Privacy Portal.
13. UPDATES TO THIS POLICY
We may revise this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated as required by law.
14. CONTACT US
For questions or requests about this Privacy Policy or your personal data:
Store Name: Univella Operated by: ITALPRESSEGAUSS S.R.L. VAT Number: IT08900010961 Address: Via Trento 178, 25020 Capriano del Colle (BS), Italia
Email: contact@unovella.com Customer service working hours: Monday to Friday, between 10:00 a.m. and 6:00 p.m. (CET)
We do our best to reply within 24-48 hours.